Adelle Fairclough (AF) Careers Services – Terms of Service

Effective Date: February 2026

These Terms of Service (“Terms”) set out the agreement between you (“Client”, “you”) and Adelle Fairclough (AF) Careers Services) (“I”, “me”, “my”) regarding the provision of career support services. By booking or using any of my services, you agree to these Terms.

Note: Services are offered exclusively to clients who reside in the United Kingdom.

1.Services Offered

I provide the following services, as detailed on www.afcareers-services.co.uk for individual clients:

CV Review – detailed, personalised feedback delivered digitally via email

Cover Letter Review – detailed, personalised feedback delivered digitally via email.

Application Form Review – detailed, personalised feedback delivered digitally via email.

LinkedIn Profile Review – detailed, personalised feedback delivered digitally via email.

Interview Practice / Coaching – live online session via MS Teams, including verbal feedback

and a post-session written summary report.

Career Coaching – live online session via MS Teams, including a written summary report or

action plan.

Tailored packages are also offered:

Professional Presence Package – CV review, cover letter review, LinkedIn review (all digital

delivery).

Job Ready Package – CV review, cover letter review, LinkedIn review, application form

review (all digital delivery) and interview practice (online session, including verbal feedback

and a post-session written summary report).

Redundancy Kickstart Package – CV review, cover letter review, LinkedIn review,

application and personal statement guidance (all digital delivery). This package also

includes a one-hour online career coaching session via MS Teams to discuss job search

strategies, skills reflection and career next steps, and a one-hour interview practice session

on MS Teams. A written summary report or action plan will be provided following each MS

Teams session.

Organisational Bookings: For group or organisation bookings, a separate service agreement will

be provided on request, tailored to the specific requirements and scope agreed.

2. Booking and Payment

Payment of any individual service or package is required to confirm a client booking and before

any work begins.

Services are booked on a first-come, first-served basis.

All payments are in GBP (£).

3. Client Responsibilities

To ensure effective service and accurate, tailored feedback, clients must:

Provide a complete draft of their document to be reviewed (CV, cover letter, application

form, or LinkedIn profile/text).

Share any relevant job vacancy information or opportunity details for tailored guidance.

Ensure submitted materials are written to a reasonable standard of English and provide

accurate information regarding experience, qualifications, and career objectives.

For coaching or interview sessions, ensure a quiet space and functional equipment

(microphone, webcam, internet).

4. Scope of Reviews and Follow-up

Each digital review includes one detailed assessment of one document or text (e.g. CV, cover

letter, application form or LinkedIn profile) with practical, tailored feedback.

I do not provide a document writing service; therefore, I do not create documents from scratch.

I can review and refine existing documents according to client requirements.

Follow-up support for clarification or refinement of the same document (CV, cover letter,

application form or LinkedIn profile), with tailored guidance for the originally provided

opportunity/vacancy, is available for three weeks from initial review delivery.

A new booking is required for reviews of new documents, for previously reviewed documents that

need customised guidance for a different opportunity, or for any additional support requested after

the initial three weeks. Feedback is delivered digitally, usually within five working days of receiving

all required materials.

5. Interview Practice & Career Coaching

Interview Practice sessions last up to one hour per session and include a post-session summary

report or action plan.

Career Coaching sessions last one hour per session and include a post-session summary report

or action plan.

Sessions are conducted according to mutual availability and must be scheduled in advance.

All sessions are not recorded, and recording by the client is strictly prohibited.

Sessions may be rescheduled by the client with at least 24 hours’ notice. Sessions cancelled

without notice are considered delivered.

6. No Guarantee of Outcomes

Services focus on bespoke career coaching to meet individual needs, enhancing CVs, cover

letters, application documents, and LinkedIn profiles, and refining interview techniques to

strengthen professional presentation.

I have an excellent track record of helping clients improve applications, LinkedIn profiles, and

interview skills, supporting progression in selection processes.

While I provide professional guidance and tailored feedback to maximise your chances, I cannot

guarantee job offers, interviews, or career progression, as outcomes depend on factors beyond

my control.

7. Confidentiality and Intellectual Property

All feedback, guidance, templates, and materials provided remain the intellectual property of

Adelle Fairclough Careers Services.

All feedback, guidance, 1-1 interview and career-coaching summary reports, and action plans are

confidential and intended solely for the client’s personal use in developing their application

materials, career planning, and participating in recruitment processes. These materials must not

be shared, reproduced, or distributed to others.

8. Cancellation and Refunds

Document review services are non-refundable once work has commenced.

Coaching and interview sessions may be rescheduled once without charge, with at least 24 hours’

notice.

Bookings not used or cancelled without the required notice are considered delivered and will not

be refunded or rescheduled accordingly.

9. Right to Cancel by Adelle Fairclough Careers Services

I reserve the right to cancel a booked service if a conflict of interest arises or if providing the

service would compromise professional standards. In such cases, the client will receive a full

refund of any payments made for the cancelled service.

I reserve the right to cancel or reschedule a booked service, if necessary, due to unforeseen

circumstances, illness, or scheduling conflicts. Clients will be offered an alternative date or full

refund where appropriate.

10. Appropriate Conduct

Clients are expected to engage respectfully and professionally in all communications.

Harassment, abusive language, or inappropriate behaviour will not be tolerated and may result in

termination of services without refund.

I reserve the right to pause or discontinue services if client conduct prevents effective delivery of

support.

11. Accuracy of Client Information

Services are based on the information supplied by the client.

I am not responsible for activity and outcomes resulting from incomplete, inaccurate, or misleading

information supplied by the client.

12. Technical Issues

I am not responsible for technical failures, interruptions, or delays due to client-side equipment,

internet connection, or MS Teams platform issues.

Clients are responsible for ensuring a suitable environment and functioning equipment for online

sessions.

13. Limitation of Liability

To the fullest extent permitted by law, Adelle Fairclough Careers Services shall not be liable for

any direct, indirect, incidental, or consequential losses, damages, or expenses arising from the

use of services, advice, or materials provided.

14. Policy Updates

I reserve the right to update or amend these Terms at any time.

Clients will be notified of significant changes via email or the website.

15. Feedback / Testimonials

Clients can choose to provide feedback or testimonials, which may be used for marketing

purposes - with client consent and, if preferred, in anonymised form.

16. Acceptance

By booking or using my services, you acknowledge that you have read, understood, and agree to

these Terms of Service and Adelle Fairclough Careers Services privacy statement (see website).