Adelle Fairclough (AF) Careers Services – Terms of Service

Effective Date: 21-11-2025

These Terms of Service (“Terms”) set out the agreement between you (“Client”, “you”) and Adelle Fairclough (AF) Careers Services) (“I”, “me”, “my”) regarding the provision of career support services. By booking or using any of my services, you agree to these Terms.

Note: Services are offered exclusively to clients who reside in the United Kingdom.

1.Services Offered

I provide the following services, as detailed on www.afcareers-services.co.uk for individual clients:

CV Review – detailed, personalised feedback delivered digitally via email

Cover Letter Review – detailed, personalised feedback delivered digitally via email

Application Form Review – detailed, personalised feedback delivered digitally via email

LinkedIn Profile Review – detailed, personalised feedback delivered digitally via email

Interview Practice / Coaching – live online session via MS Teams, including verbal feedback and a post-session summary report

Career Coaching – live online session via MS Teams, including a summary report or action plan

Tailored packages are also offered:

Professional Presence Package – CV review, cover letter review, LinkedIn review (digital delivery)

Job Ready Package – CV review, cover letter review, LinkedIn review, application form review (digital delivery) and interview practice (online session)

Career Coaching Package – multiple personalised coaching sessions (online session)

Organisational Bookings: For group or organisation bookings, a separate service agreement will be provided, tailored to the specific requirements and scope agreed.

2. Booking and Payment

Payment of any service or package is required to confirm a client booking and before any work begins

Services are booked on a first-come, first-served basis

All payments are in GBP (£).

3. Client Responsibilities

To ensure effective service and accurate, tailored feedback, clients must:

Provide a complete draft of their document to be reviewed (CV, cover letter, application form, or LinkedIn profile/text).

Share any relevant job vacancy information or opportunity details for tailored guidance

Ensure submitted materials are written to a reasonable standard of English and provide accurate information regarding experience, qualifications, and career objectives

For coaching or interview sessions, ensure a quiet space and functional equipment (microphone, webcam, internet)

4. Scope of Reviews and Follow-up

Each review includes one detailed assessment of one document or text (e.g. CV, cover letter, application form or LinkedIn profile) with practical, tailored feedback.

I do not provide a document writing service; therefore, I do not create documents from scratch

I can review and refine existing documents according to client requirements

Follow-up support for clarification or refinement of the same document (CV, cover letter, application form or LinkedIn profile), with tailored guidance for the originally provided opportunity/vacancy, is available for three weeks from initial review delivery.

A new booking is required for reviews of new documents, for previously reviewed documents that need customised guidance for a different opportunity, or for any additional support requested after the initial three weeks. Feedback is delivered digitally, usually within five working days of receiving all required materials.

5. Interview Practice & Career Coaching

Interview Practice sessions last up to one hour per session and include a post-session summary report or action plan

Career Coaching sessions last one hour per session and include a post-session summary report or action plan

Sessions are conducted according to mutual availability and must be scheduled in advance

All sessions are not recorded, and recording by the client is strictly prohibited

Sessions may be rescheduled by the client with at least 24 hours’ notice. Sessions cancelled without notice are considered delivered.

6. No Guarantee of Outcomes

Services focus on bespoke career coaching to meet individual needs, enhancing CVs, cover letters, application documents, and LinkedIn profiles, and refining interview techniques to strengthen professional presentation.

I have an excellent track record of helping clients improve applications, LinkedIn profiles, and interview skills, supporting progression in selection processes

While I provide professional guidance and tailored feedback to maximise your chances, I cannot guarantee job offers, interviews, or career progression, as outcomes depend on factors beyond my control.

7. Confidentiality and Intellectual Property

All feedback, guidance, templates, and materials provided remain the intellectual property of AF Careers Services

All feedback, guidance, 1-1 interview and career-coaching summary reports, and action plans are confidential and intended solely for the client’s personal use in developing their application materials, career planning, and participating in recruitment processes. These materials must not be shared, reproduced, or distributed to others.

8. Cancellation and Refunds

Document review services are non-refundable once work has commenced

Coaching and interview sessions may be rescheduled once without charge, with at least 24 hours’ notice

Bookings not used or cancelled without the required notice are considered delivered and will not be refunded or rescheduled accordingly.

9. Right to Cancel by Adelle Fairclough Careers Services

I reserve the right to cancel a booked service if a conflict of interest arises or if providing the service would compromise professional standards. In such cases, the client will receive a full refund of any payments made for the cancelled service.

I reserve the right to cancel or reschedule a booked service, if necessary, due to unforeseen circumstances, illness, or scheduling conflicts. Clients will be offered an alternative date or full refund where appropriate.

10. Appropriate Conduct

Clients are expected to engage respectfully and professionally in all communications

Harassment, abusive language, or inappropriate behaviour will not be tolerated and may result in termination of services without refund

I reserve the right to pause or discontinue services if client conduct prevents effective delivery of support.

11. Accuracy of Client Information

Services are based on the information supplied by the client

I am not responsible for activity and outcomes resulting from incomplete, inaccurate, or misleading information supplied by the client

12. Technical Issues

I am not responsible for technical failures, interruptions, or delays due to client-side equipment, internet connection, or MS Teams platform issues

Clients are responsible for ensuring a suitable environment and functioning equipment for online sessions

13. Limitation of Liability

To the fullest extent permitted by law, Adelle Fairclough Careers Services shall not be liable for any direct, indirect, incidental, or consequential losses, damages, or expenses arising from the use of services, advice, or materials provided.

14. Policy Updates

I reserve the right to update or amend these Terms at any time

Clients will be notified of significant changes via email or the website.

15. Feedback / Testimonials

Clients can choose to provide feedback or testimonials, which may be used for marketing purposes - with client consent and, if preferred, in anonymised form.

16. Acceptance

By booking or using my services, you acknowledge that you have read, understood, and agree to these Terms of Service and Adelle Fairclough Careers Services privacy statement (see website).